Shipping & Delivery

Thank you for shopping with Lunovia™.

Below you'll find everything you need to know about our shipping and delivery process.

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1. Shipping Destinations

We proudly ship to the United States, Canada, United Kingdom, Australia, New Zealand, and most countries worldwide.

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2. Order Processing

Orders are typically processed within 24 business hours after payment has been received.

During holidays, promotional events, or periods of high demand, processing times may be slightly longer.

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3. Delivery Times

Estimated delivery times vary depending on your location.

Typical delivery times are:

• United States: 5–10 business days
• Canada: 5–10 business days
• United Kingdom: 5–10 business days
• Australia: 5–10 business days
• New Zealand: 5–10 business days

Once your order has shipped, you'll receive a shipping confirmation email along with your tracking number (when available).

Please note that all delivery times are estimates and may vary due to circumstances beyond our control.

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4. Shipping Costs

Shipping costs are automatically calculated at checkout based on your destination and selected shipping method.

From time to time, we may offer free shipping promotions.

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5. Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT/GST, or other local charges may apply depending on your country's regulations.

These charges are not included in the purchase price or shipping cost and are the sole responsibility of the customer.

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6. Order Tracking

Tracking information will be sent to the email address provided during checkout as soon as your order has been shipped.

Tracking availability may vary depending on the destination country and shipping carrier.

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7. Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Lunovia™ cannot be held responsible for deliveries that fail due to:

• Incorrect or incomplete shipping addresses
• Carrier-related delivery issues

If a package is returned to us because of an incorrect address provided by the customer, additional shipping charges will apply for reshipment.

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8. Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at:

📩 info@lunoviashop.com

We'll gladly assist you in working with the shipping carrier to resolve the issue.

Please note that while we'll do our best to help, we cannot accept responsibility for damage or loss caused during transit once the package has been handed over to the carrier.

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9. Returned Shipments

If a package is returned to us because of:

• An unsuccessful delivery attempt
• Refusal to pay customs duties or import taxes
• An incorrect shipping address provided by the customer

Additional shipping charges will be required before the order can be resent.

Refunds are only available for unopened items and are subject to our Return & Refund Policy.

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10. Contact Us

If you have any questions regarding your order, shipping, or delivery, please contact us anytime:

📩 info@lunoviashop.com