Terms & Conditions

Welcome to Lunovia™.

By accessing our website and placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

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1. Products

Lunovia™ offers premium apparel and lifestyle products.

We make every effort to ensure that product descriptions, images, and specifications are accurate. However, slight variations in color, packaging, or appearance may occur.

All products are intended for personal use only and may not be resold without our prior written permission.

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2. Orders

By placing an order, you confirm that:

• You are at least 18 years old.
• The billing and shipping information you provide is accurate and complete.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including in cases of suspected fraud, pricing errors, or product unavailability.

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3. Pricing & Payment

All prices displayed on our website are shown in the applicable local currency and include taxes where required by law, unless otherwise stated.

We accept the following payment methods:

• Shopify Payments
• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• PayPal

Payment is charged in full at the time your order is placed.

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4. Shipping

We ship to the United States, Canada, United Kingdom, Australia, New Zealand, Europe, and many other countries worldwide.

Shipping costs and estimated delivery times are displayed during checkout.

Although we strive to deliver every order within the estimated timeframe, delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our control may occur.

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5. Returns & Refunds

Please refer to our Return & Refund Policy for complete details.

To be eligible for a return:

• The product must be unused, unworn, and returned in its original condition and packaging.
• You must contact us before returning any item.

Unless the item is faulty or incorrect, return shipping costs are the customer's responsibility.

Refunds are processed to the original payment method after the returned item has been inspected and approved.

The following are not eligible for refunds:

• Used or damaged products
• Products returned in unacceptable condition
• Shipping charges (unless required by applicable consumer law)

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6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT/GST, or other local fees imposed by your country's authorities.

These charges are not included in the purchase price or shipping fees and are the sole responsibility of the customer.

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7. Product Use & Liability

Our products are designed for everyday use and are not medical devices.

They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Customers are responsible for using our products according to the provided instructions.

To the fullest extent permitted by law, Lunovia™ shall not be liable for misuse, improper use, allergic reactions, or indirect damages arising from the use of our products.

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8. Intellectual Property

All content on this website—including text, graphics, images, logos, videos, product designs, and trademarks—is the property of Lunovia™ or its licensors.

No content may be copied, reproduced, distributed, or used without our prior written permission.

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9. Privacy

Your personal information is used solely to process orders, provide customer support, and improve your shopping experience.

We never sell your personal information.

For more details, please review our Privacy Policy.

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10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Lunovia™ operates, without regard to conflict of law principles.

Nothing in these Terms limits any mandatory consumer rights that may apply under the laws of your country of residence.

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11. Contact

If you have any questions regarding these Terms & Conditions, please contact us:

📩 info@lunoviashop.com