Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in its original condition: unworn, unused, with all original tags attached, and in its original packaging. You'll also need to provide your order confirmation or proof of purchase.

To start a return, please contact us at info@lunoviashop.com.

Please note that return shipping costs are the customer's responsibility. We strongly recommend using a tracked shipping service, as we cannot be held responsible for returns lost in transit.

Returns sent without first contacting us and receiving return instructions will not be accepted.

If you have any questions regarding your return, feel free to contact us anytime at info@lunoviashop.com.

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Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at info@lunoviashop.com.

To qualify for a refund, returned products must be in their original condition, unused, and undamaged.

If an item is returned with signs of wear, damage, or misuse, we reserve the right to refuse the refund.

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Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, contact us immediately at info@lunoviashop.com so we can resolve the issue as quickly as possible.

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Non-Returnable Items

For hygiene, safety, or legal reasons, certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom-made or personalized products
• Opened beauty or personal care products
• Hazardous materials, flammable liquids, or gases

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

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Exchanges

If your item arrives damaged or defective, we'll gladly replace it with the same item at no additional cost.

For all other situations, we recommend returning your item for a refund and placing a new order.

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Gifts

If your item was marked as a gift at the time of purchase and shipped directly to you, you'll receive a gift credit equal to the value of the returned item.

Once your return has been received and approved, we'll send you a digital gift card by email.

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Right to Cancel (UK, EU & EEA Customers)

If your order is delivered to the United Kingdom, European Union, or European Economic Area, you have the legal right to cancel or return your order within 14 days of receiving it without providing a reason.

Returned items must be unused, unworn, in their original packaging with all tags attached, and accompanied by proof of purchase.

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Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice.

The version published on our website at the time of your purchase will apply to your order.

By placing an order with Lunovia™, you acknowledge that you have read and agreed to this Return & Refund Policy.